Delivery Policy

Delivery Policy for Digital Services

Thank you for choosing our digitizing, vector art, and patches services. We’re committed to delivering high-quality digital products to enhance your creative projects. Please take a moment to review our delivery policy to ensure a smooth and satisfying experience.

1. Service Delivery Timeline:

• Our services are digital and do not require physical shipping. You will receive your completed digital files via email or through a secure download link.
• Turnaround times may vary depending on the complexity of your project and our current workload. We strive to provide accurate delivery estimates during the ordering process.
  
  

2. Delivery Format:

• The final deliverables will be provided in commonly used digital formats, such as PDF, AI, EPS, or other formats as specified in your order.
• If you have specific format requirements, please communicate them when placing your order.
  
  

3. Proof and Revisions:

• Before the final delivery, you will receive a proof or draft of the digital product for your review and approval.
• You are entitled to a certain number of revisions, as specified in your service package or as agreed upon during the order process.
• Timely communication during the revision phase is essential to meet your expectations and delivery deadlines.
  
  

4. Communication:

• We value clear and open communication. Please provide accurate contact information, especially your email address, to ensure smooth delivery and correspondence.
• Feel free to reach out to our customer support team if you have any questions or concerns about your order or delivery.
  
  

5. Rush Orders:

• If you require expedited delivery or have a tight deadline, please contact us before placing your order. Additional fees may apply for rush orders.
  
  

6. Delivery Confirmation:

• You will receive a confirmation email once your digital files are ready for download or have been sent to your provided email address.
• If you do not receive a confirmation within the estimated delivery time, please check your spam folder and contact our support team.
  
  

7. Refunds and Cancellations:

• Refund policies vary based on the nature of the service and the stage of work completed. Please refer to our refund policy for details.
• Order cancellations may be accepted within a specified timeframe, as outlined in our cancellation policy.
  
  

8. Customer Satisfaction:

• Our primary goal is your satisfaction. If you encounter any issues with your delivered digital files, please contact us promptly, and we will work to resolve them to your satisfaction.
  
  

We appreciate your trust in our services. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team. Your creative projects are important to us, and we look forward to delivering exceptional digital solutions to meet your needs.